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FREQUENTLY ASKED QUESTIONS: Prospective Tenants
  1. How much does it cost to search for housing on the site?
    This is a free service to be used by anyone searching for housing in Florida.
     
  2. Do I have to meet specific eligibility requirements to rent an affordable apartment?
    Each property manager or owner can require certain income, credit, criminal history, etc. information in order to determine eligibility to rent a unit. This may depend on the funding sources that were used to develop the property or it may be at the discretion of the property owner. However, all property managers and owners who use this site must abide by Fair Housing and Equal Opportunity regulations that prohibit discrimination based on your race, color, national origin, religion, sex, family status, or disability.
     
  3. Who should I contact if I need help using the housing locator?
    You can contact Socialserve.com at 1-877-428-8844 M-F, 9 a.m. - 6 p.m. EST.
     
  4. Who should I contact if I believe I have experienced discrimination?
    You can contact the following agencies to file a complaint if you think you have experienced discrimination:
       
    You can also contact a legal aid agency or fair housing organization in your area. A link to a list of offices can be found on this website under Tenant Tools & Links.
     
  5. Who should I contact if I have an unresolved issue with a property owner or manager that is not a discrimination issue?
    You can contact the Florida Department of Agriculture and Consumer Services: Division of Consumer Services. They offer a consumer hotline at 1-800-HELP-FLA [ 1-800-435-7352 ], or 1-800-FL-AYUDA [ 1-800-352-9832 ] for assistance in Spanish. There is also a link to a list of legal aid agencies in Florida that can be found on this website under Tenant Tools & Links. .
     
  6. What is Socialserve.com?
    Socialserve.com is a charitable organization dedicated to helping people access affordable housing and supportive services by developing solutions that utilize leading-edge technology. You can visit their website to learn more at www.socialserve.com or call them at 1-877-428-8844.
     
  7. Who pays for the maintenance of the housing locator?
    The housing locator system, FloridaHousingSearch.org, is funded by Florida Housing Finance Corporation.
 

 
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